๐ฅ๏ธ First Steps
- Unbox and Assemble: Physically unbox and set up the computer.
- Initial Boot-Up:
- Avoid connecting to a Microsoft account.
- Select “Domain Join Instead” (you might need to click “Sign-in Options” to find it).
- Create User Account:
- Username:ย Owner
- Password:ย (simple password)
- This is a staging account for setup purposes.
- Complete Setup:
- Follow prompts and accept defaults to reach the desktop.
- Launch Microsoft Edge:
- Accept all defaults.
- No need to sign in with Microsoft or Google accounts at this stage.ย
๐ Get Us Connected
Visit ourย Download Pageย to install our IT support icon.
๐ง Provide Information
Please email the following details to support@bntwk.com:
- Computer Name:
- Use a person’s name or a descriptive term (e.g.,
frontdesk2
,warehouse
). - This can be changed later if necessary.
- Initial User
- Let us know the password you used for the Owner account
- Actual User Name:
- Provide the name of the person using this computer.
- Include the user’s email address.
- For generic users, specify the role or position.
๐ New vs. Replacement Computer
๐ Brand New Computer
- Specify which applications to install.
- Indicate any printers to add and which should be the default.
- Let us know if there will be any peripherals attached to this PC.
OR
๐ Transferring from an Old Computer
- Set up the new computer so it’s online simultaneously with the old one.
- Inform us if data transfer is needed and provide the old computer’s name.
- By default, we’ll transfer:
- Desktop
- Documents
- Pictures
- Downloads
- Music
- Videos
- Let us know about any specific applications or data to transfer.
- We’ll attempt to set up the same printers and peripherals.
๐ Additional Info
- ย Licenses:
- Inform us of any special licenses required for business applications.
- If the user has a Microsoft 365 Business Premium license, we’ll install and configure the desktop applications.
- OneDrive:
- For users with Office 365 licenses including OneDrive, we’ll configure their account to back up:
- Desktop
- Documents
- Pictures
- For users with Office 365 licenses including OneDrive, we’ll configure their account to back up:
โ Questions?
For any questions, please contact us at support@bntwk.com or call (301) 330-6535.